How
do I get to my admin area?
The best way to get to the admin is to go to www.yourwebsite.com/catalog/admin
this should take you to the login page. The user is always
admin. If you forgot the password click on Resend Password.
It should then email you a new password. Once you get
this copy and paste it into the password box. Once in
you can change the password to something that is easier
to remember just go to tools => Admin Settings. Once
there make sure that you have the right user selected
and then click on reset pwd.
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do I add products to my E-commerce site?
- Log into your admin
- Roll your mouse over catalog
- Select categories/products
- Click on the category
you would like to put the new product in (if the
category is not there click
on new category
and add the category)
- Click on new product
button at the bottom of the list of products
- Add
product information and image
- Click on the preview
button at the bottom right hand corner
- Check to be
sure all information is correct
- Click insert
- Your Done!
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do I delete products?
- Log into your admin
- Roll your mouse over catalog
- Select categories/products
- Click on the category were the product is that you
would like to delete.
- On the same line that the product is on you will
see a red X.
- Click on the red X this will deletel the product.
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do I
change the content on my E-commerce pages?
- Log into your admin
- Select tools
- Select "Define Pages Editor"
- Choose the
page you want to edit in the drop down box
- Make your
changes in the box
- Click "Update'
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How
do I configure the taxes?
Go to:
Admin > Locations/Taxes > Zones Definitions > Insert
Zone Name: Colorado
Description: Colorado State Sales Tax (Or whatever you
like)
click on 'insert'
Click on 'Details' after creating a zone
Click on 'Insert'
Country = United States
Zone = Colorado
Click on 'insert'
Go to:
Admin > Locations/Taxes > Tax Classes
Click on 'New Tax Class'
Title = Taxable Goods
Description = Whatever you like
Click on 'insert'
Go to:
Admin > Locations/Taxes > Tax Rates
Click on 'New Tax Rate'
Select your zone, 'Colorado'
Set your tax rate
give it a description, ex: Colorado State Sales Tax
Click on insert
Last, make sure you apply the new tax class that you
created (Taxable Goods) to any and all products that
you might be charging tax on.
To make this faster when adding new products, in the
Admin area, you can select a default Tax Class to be
applied to all new products you create, by selecting "Catalog
-> Product Types -> (choose a product type) -> Edit
Layout -> Default Tax Class
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How
does the Newsletters
& Product Notifications work?
HOW
TO USE - Rich Text Editors / Email Archiving / HTML Mail
Sending
Enabling HTML/Rich-Text Edit editor support:
You can choose your editor setting under Configuration
=> My Store
=> HTML Editor
Email System Settings relating to
rich text messages
In the ADMIN section, goto Configuration
=> E-Mail
Options
a. Make sure your "E-Mail Transport
Method" is
set appropriately for the webserver you're using.
b. Use MIME HTML When Sending Emails = "true"
c. Send E-Mails = true
d. Email Archiving Active? = We
recommend setting this to "true" -- note,
this will increase your database size regularly.
Where
do I go to send HTML messages (Newsletters)?
You can send newsletters from the admin area, under
the "Tools" => "Newsletter
Manager".
This works with Product Notifications, since they're
generated with the Newsletter Manager screen, too.
You can also use "Tools" => "Send
Email",
or in your Admin "Customers" => "Customers" screen,
click "email".
Same for
your Coupons, Gift Certificate Mail, and
Gift Certificate Queue.
What if I have
my own HTML code to paste into an email? (rather
than using the editor)
You can optionally toggle the HTML editor's "source" option
on (check the box, or click the symbol), and just
paste raw HTML into the editor directly, if you
wish.
Further, if you leave the editor disabled,
but enable sending HTML messages, you can simply
paste
the raw
HTML in the
rich text field directly.
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do I set
up my Paypal account to work with my E-commerce?
You MUST follow these steps in order for your E-Commerce
to accept paypal correctly.
- Log into your paypal account
- Select "Profile"
- On the far right side
you will see an options for Instant Payment Notification
(IPN)
- Click on this
- Select edit
- Turn this option on
- Insert your domain name with
the catalog folder (example:
- http://yourdomainname.com/catalog/index.php?main_page=checkout_process)
- Update and your done
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How
do I setup Group Pricing?
- Login in to your shopping cart admin
- Roll your mouse
over modules
- Select order total
- Select Group Discount
- Select install
- Select edit if you need to
- Now roll your mouse over
Customers
- Select Group Pricing
- Select insert to make a new
group pricing
- Enter your Group Name
- Enter your Percentage Discount
- Click save
- You will need to select which Customers
get what Group Discount.
- Roll
your mouse over Customers
- Select Customers
- Choose the Customer you want to
have the Group Discount
- Scroll down until you see
Options and then select the discount that you would
like this customer
to have.
After trying this
and you find that it has not helped please feel free
to email us for help. support@cwdesigning.com
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How
do I setup my Shipping Module?
- Login in to your shopping cart admin
- Roll your mouse
over modules
- Select Shipping (From there you will
see all the different ways you can set your shipping
up.)
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do
I edit the Product Price Manager for adding Tax Class?
- Login
to your shopping cart admin
- Scroll over catalog Select Product Price Manager
- Select Category with
Product
- Click edit button
- Select Tax Class
- Click update
- Click on the next button and repeat
steps 1-7
After trying this and you find that it has not
helped please feel free to email us for help. support@cwdesigning.com
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How do I do a database backup on my site?
- Log into the admin portion of your site
- Scroll over tools
- Select Database backup from the dropdown menu
- Click on backup
- Select no compression
- Click backup
- This step may take a few minutes
- You will see a fresh backup in the list with the
current date
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I add Attributes to my Products?
There
are 2 parts to attributes:
• Option Name (size, color, ect)
•
Option Value (small, medium, large & pink, blue
ect.)
1.) Defining Option Names:
Admin -> Catalog -> Option Name Manager
2.)Type Option Name - Example: “Size” or “Color”
3.) Order (This is the sort order the Option
Names will be displayed on the screen.)
Example – Size - 1 Color - 2
4.) Select an Option Type: The way it will be
displayed on your Shopping Cart.
• Dropdown (note when only 1 option value this will automatically
be switched to a Radio Button and later when more than
one value it will automatically switch to the dropdown)
• Radio Button
• Checkbox
• TEXT (this does not get an Option Value)
• FILE (This does not get an Option Value)
• READONLY (this is for display purposes only and is
not part of a calculation nor does it appear on the
order. It is more or less an informational attribute
that can be used with 1 to many products and then changed
once to change on all products.)
5.) (Insert)
Repeat to Build All Categories Options.
1.) Defining Option Values
Catalog ... Option Value Manager
2.) Pick the Option Name you already created
from the drop down box
3.) Give a Name like red, blue green
4.) Sort Order … 1 or 2 or 3…ect
5.) (insert) and Repeat
Adding Attributes to the Products
So now to add them to the products. This is done
via the Attributes Controller
1.) Catalog….Attributes
Controller
2.) Select a Product to add Attributes to
You can look up a product in a couple ways ...
- Either pick a Category or a Product
- When you pick a category, the ones with a * have
products in them and this will display the first
product Previous/Next
- When you pick a product, click display ... this sets
the category to this product's master category id ...
so you can now use the Previous/Next if you like.
3.) Add the Attribute Option Name+Value Pairs
Once the Product is displayed that you want to add
attributes to ... go to the
• Add Attributes box
- The Product Name should already be selected.
4.) Now select the Option Name (Color)
5.) Next select a matching Option Value, notice
they say what kind of Option Type you have selected.
i.e.:
Blue [COLOR]
You will notice the Option Values say their names and next to them the Option
Name that they match to.
6.) Depending on what you want to do with
attributes there are several methods to price, add
weight, sort
order, and mark the type of attribute this is.
Price can be entered with a prefix of + or - or blank.
+ and blank will add the attribute price
- will subtract the attribute price. So if a Large
Cost more put +2.00 in the price box
7.) Be sure to click Add to add the
newly-defined Attribute.
You can always edit or delete them after adding.
8.) You repeat these steps for each
color or size available for that product.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I set up Gift Certificates?
To sell Gift Certificates in your store, you need
to create them as specific products (according to special
requirements, outlined below):
1. In the Admin, make a new category called Gift Certificates.
Add a product to the category called Gift Certificates.
2. On the Product Information Page fill in the blanks
as follows:
- Products Status: In Stock
- Date Available: leave
blank
- Products Manufacturer: leave blank
- Products Name:
Gift Certificate
- Product is Free: No
- Product is Call for Price:
No
- Product Priced by Attributes: Yes No
This is up to you, if you choose to price by attributes
you only need a single 'product'.
- Tax
Class: choose appropriate
- Products Price (Net):
Your price or zero if pricing by attributes.
- Products
Price (Gross): figured automatically
- Virtual Products
do not have a shipping charge and do not require
a shipping
address such
a Services,
Gift Certificates, etc. Always
Free Shipping does not have a shipping
charge, but
do require a shipping address
Downloads are assumed to be Virtual
Products - Neither option needs
to be marked
- Product is Virtual: Yes, Skip Shipping
- Always Free
Shipping: No.
- Products Quantity Box Shows: Yes,
Show
- Product Qty Minimum:
leave blank
- Product Qty Maximum: 0
= Unlimited, 1 = No
Qty Boxes
or Max ##
- Product Qty
Units: leave blank
- Product Qty Min/Unit
Mix: leave blank
- Products Description: Your description.
- Products Quantity:
leave blank or put in a large number to
track number
sold.
If you are finding that you
cannot add a Gift Certificate
to your
cart while
shopping, try
adding a quantity
here!
- Products Model: GIFT-xxxxx
- The model MUST begin
with GIFT
- Products Image: Upload an image
- Upload to directory:
choose directory
- Products URL: leave blank
- Products Weight: leave
blank
3. Click Preview and then Save it.
4. Now go to Modules->Order Total and click Install
to install and/or Edit to configure the ot_gv Gift
Certificate module. HOW DOES IT WORK THEN ?
After the Administrator has approved the Gift Certificate (There's a "release" button
in admin area if someone buys one), THEN the Gift Certificate funds are made
available to the customer.
The customer can then USE those funds for themselves,
OR they can email them to friend(s) via the links provided
automatically in the store (esp shopping cart sidebox).
They can email as much as they want, to various people,
up to the amount they've purchased.
How do I sell Gift Certificates?
1. Create Gift Certificate products as described above
2. Enable the Gift Certificate order-total module, as described above
3. Draw attention to gift certificates on your store, perhaps by creating a
home-page graphic with a link to your gift-certificates category. Sometimes
people will create a new sidebox just for drawing attention to this sort of
thing.
4. When Gift Certificates are purchased, be sure to log into your Admin area
and release them if you've configured it to queue them rather than auto-release
them.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How
do I Disable the Birthday Module for Your Customers?
1.)
Place your Mouse over Configurations
2.) Click on Customer Details (5th one down)
3.) Click on Date of Birth
4.) Verify that the blue triangle is pointed to the
right
5.) Click False and Hit Update.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How
do I set up table rate shipping module?
1.)
Place your Mouse over Modules
2.) Click Shipping
3.) Click Table Rate and Install
4.) Click Edit
5.) Here's where it can get tricky - the formula is
(Price or Weight of item) : (Price to ship)
6.) So if anything under $25.00 is $5.00 to ship it
would look like 25:5.00, and the next one.
There is an example above the box.
7.) Select By weight or price.
8.) Update
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
How
do I put items on sale on my ecommerce site?
After
logging into your admin area of your site please
follow the instructions below to post items on sale.
1. Roll your mouse over Catalog on the menu and select
Specials.
2. Next click on the button new product
3. Now select the item that you would like on sale.
4. Type in the sales price
5. Select Available date
6. Select Expiry date
7. Now click insert.
After trying this and you find that it has not helped
please feel free to email us for help. support@cwdesigning.com
What
exactly does the counter history tell us?
Those counters show "unique hits" and "hits".
The number of "sessions" is the number of
unique "sessions" started on your site. A
session is typically started when a browser comes to
your site.
The "total" is the number of pages browsed,
regardless of the number of sessions started.
So, three separate visitors would normally start 3
separate sessions.
If one of those visitors clicks on 4 pages, and another
on 7 pages, and another on 2 pages, then the "total" would
show 4+7+2 = 13.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I add downloads to products? make products
downloadable?
Downloads are handled as product attributes.
So, FIRST you should familiarize yourself with: setting
up attributes.
To add a Download Attribute to a product
- Go
to Option Names ... and create an Option Name that
is either Radiobutton or Dropdown ...
Call it something like: Download
- Go to Option
Values Manager and add what you want to call
it ...
example: Zip File
If you have multiple choices you could have
these as the Option Names you create:
- MS Word Zip
- Note Pad Zip
- etc.
- Go to Attributes Controller and find the
Product ...
Add the Attribute as:
Option Name: Download
Option Value: MS Word Zip
Sort Order: 10
Filename: (enter name of file you uploaded
to the /download folder)
Option Name: Download
Option Value: Note Pad Zip
Sort Order: 20
Filename: (enter name of file you uploaded to the /download
folder)
Now when shopping, the customer can choose the format.
Depending on your downloads you will want to adjust
how you configure things.
If using Radio buttons and have multiple selections,
be sure to set one as a default.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I setup my store to show prices only if the
customer is logged in?
Admin > Configuration > Customer Details > Customer
Shop Status - View Shop and Prices - set to 2.
(Customer must be approved to shop
0= Not required
1= Must login to browse
2= May browse but no prices unless logged in
3= Showroom Only)
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How
do I remove the New Products for "Current Month"
Admin = > Configuration = > Index Listing =>
Show New Products -below Product Listing
You will need to set this to 0
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I remove the date that the product
was added?
Go to your Admin => Catalog => Product type
=> Product
General => Edit Layout => Show Date Added set
this to 0
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I edit the main page and the other pages in
my catalog?
- After logging into your admin area put
your mouse over Tools and then select Define
pages editor
- Now select from the drop down to the
right HTML
area
- Then from the left select the page
that you want to edit.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How
do I disable the category/inventory counts (the numbers
beside the category links)?
Open your Admin.
Put your cursor over the Configuration in the top
menu, choose My Store. Locate the "Show
CategoryCounts" option. Turn it off.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I remove the arrows on the categories?
Admin => Configuration => Layout Settings => Categories
Separator between the Category Name and Count (Click
on the then select edit and remove what is in the box
and then click update)
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How to send emails to your Customers via your website?
You will need to login to your admin area. Once in
there go to =>Tools => Send Emails
Once you are here you just need to select the customers
that you want to send it to. Make sure to add a subject.
For more advance tools select HTMLarea from the Text
Editor drop down. When you are done typing your email
up just click on the Preview Button. This will take
you to another screen to preview it. If everything
looks good click on the Send Mail button.
Just a little side note. If you are typing a large
email up you may want to type it up in a word document
first and then copy and paste it in to here. The reason
I say this is because the site will time out after
a period of time and you may lose your email.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I update customer’s information?
- Login to your admin area and put your mouse over
customers.
- Click on the first option Customers.
- Now do a search
for that customer by using the search box at the
top right. (You can use there full
name or email address)
- Once you find the customer
click on the edit button at the top right
- Change
any information that you need to.
- Now click the
update button at the bottom and that is it.
After trying
this and you find that it has not helped please feel
free to email us for help. support@cwdesigning.com
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How
to limit the countries you want to sale your products
to?
- Admin->localization->countries..
- Delete the ones you don’t want.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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How do I update an order?
- Go to your admin area
- Click on any customer under New orders.
- On the Orders page click on the Customer name.
- Scroll to the bottom of the page an under Statues make your selection and then click update.
After trying this and you find that it has
not helped please feel free to email us for help. support@cwdesigning.com
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